Acronis True Image
Frequently Asked Questions
Infrastructure
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In general, Acronis True Image 9.0 also supports other UDF packet DVD-writing software, but the two
above are the most popular and they have been tested and approved by Acronis.
To make the DVD disc writeable in Acronis True Image 9.0, you should do the following:
1. Install UDF packet DVD-writing software.
2. Format the DVD discs.
3. Start Acronis True Image 9.0, insert the formatted DVD disc into the DVD burner and create an
image.
4. The images from the DVD disc can be restored both in Windows and by means of the standalone
version of Acronis True Image 9.0.
There is also a two-step method for writing to DVDs. Acronis True Image 9.0 can create an image of a
hard disk/partition as a single file on the hard disk itself, and then you can copy the file using your own
DVD-writing software to the DVD disc. We recommend you to set the image archive splitting size to 2,000
MBytes (2 GBytes) on the "Image Archive Splitting" screen, as generally the maximum size of a file stored
on a DVD disc is 2 GBytes.
After I installed Acronis True Image 9.0, I cannot access shared folders that reside on this
computer. What's wrong?
The problem is that Microsoft Lanman Server has a fixed limit on how many filters it will support. Since
Acronis True Image 9.0 Server installs some filters to support backups, the total number of filters can
exceed the server's limit. The same problem may occur after installation of an antivirus product and is
described in the Microsoft Knowledge Base Article 177078. Please apply the described workaround and
contact Acronis Support Team if it doesn't help.
Is Acronis True Image 9.0 compatible with Norton GoBack?
Acronis True Image 9.0 is compatible with Norton GoBack, but for specific Acronis True Image functions
you will need to disable Norton GoBack:
If you use the standalone version of Acronis True Image 9.0.
If you want to restore an image archive.
If you want to manage (create, resize or delete) Acronis Secure Zone.
Please note that after restoring an image archive the history of Norton GoBack stored on the target hard
drive is automatically lost.
How can I prepare my Windows NT, XP or 2000 system for cloning/migrating it to different
hardware?
In order to clone your Windows system to different hardware, you should first prepare Windows using
Microsoft System Preparation Tool (sysprep). According to Microsoft Knowledge Base Article 298491: "One
problem from duplicating an installation of Windows 2000 is that each cloned computer has the same
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