Acronis True Image
Frequently Asked Questions
Infrastructure
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I can not plug an image archive created from individual files or folders. What can I do?
If an image archive is created from individual files or folders, then Acronis True Image 9.0 can not explore
it. In this case, if some data from this archive must be restored, use the "Recovery" wizard to restore
needed files or folders. You will be able to see a content of this image and choose which files or folders
you want to restore. You also will be able to restore this data to another location.
I created an image archive of my hard disk and mounted this image archive on another
computer. When I try to explore folders on the mounted logical drive, I get "Access Denied"
message. How can I overcome this?
The most common reason why you might run into this error message, even if you are using a computer
with the same user name, is that the user profile and permissions could be different from those on your
original system. Different permissions and profiles might make you unable to view certain files and/or
folders. The only workaround is to restore the image archive (at least the necessary partition) and take
ownership over the files and/or folders you need in your new profile and permissions. You then will be
able to access, view and change these files and/or folders.
Microsoft provides instructions on how to perform this task. You can find them in Microsoft Knowledge
Base Article 308421.
I started the standalone version of Acronis True Image 9.0 to restore an image located on a
network share, but I can't find the desired computer on the network.
If at least one computer is visible in "Computers near me", then try to specify the full UNC path to the
desired computer in the "File name" edit box, e.g. \\server\share.
If no computers are visible on the network, but the "Computers near me" icon is found in "My Computer"
on the Image Archive Selection screen, then please ensure that a DHCP server is running on your
network. If you don't use a DHCP server, then please ensure that network settings accessible via the
Options item in the Tools menu are correct.
If the "Computers near me" icon is not available in "My Computer," then there could be problems either
with your network card or with the card driver shipped with Acronis True Image 9.0. Please submit a
request to Acronis technical support and provide information about your network card model and vendor.
I started the standalone version of Acronis True Image 9.0 to restore an image located on a
network share, but when I try to login to a network computer, it asks me for the user name
and password again and again. What should I do?
In some cases, especially when a domain controller is present on the network, you should specify an
authorizing server name or domain name along with a user name. The user name should be specified in
the form of SERVER\USER or DOMAIN\USER. If you are trying to access a server in a domain that is
controlled by Windows Server 2003 and still can not login to a server, please try the following:
1. Open Active Directory Users and Computers on domain controller (Windows Server 2003).
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