
182 Copyright © Acronis, Inc., 2000-2010
changes so that Linux can boot and load correctly. Below is a summary of typical situations that
require additional user actions when the recovered operating system becomes unbootable.
The machine BIOS is configured to boot from another hard disk drive (HDD).
Solution: Configure the BIOS to boot from the HDD where the operating system resides.
In some cases BIOS has two menus for setting the boot sequence: one for setting the boot devices priority and
the other - for setting the HDD boot order.
Windows was recovered to a dynamic volume that cannot be set bootable
Solution: Recover Windows to a basic or simple dynamic volume.
A system partition was recovered to a disk that does not have an MBR
When you configure recovery of a system partition to a disk that does not have an MBR, the program
prompts whether you want to recover the MBR along with the system partition. Opt for not
recovering only if you do not want the system to be bootable.
Solution: Recover the partition once again along with the MBR of the corresponding disk.
Windows fails to boot with "NTLDR is missing" error message
Solution: Instructions on how to make Windows XP bootable if it reports "NTLDR is missing" after
being recovered with Acronis True Image Home, can by found in the following Acronis Support KB
article "Windows Fails to Boot With "NTLDR is missing" available at
http://kb.acronis.com/content/1759.
23.6 Other issues
Installation of Acronis True Image Home makes shared folders inaccessible
To learn why local shared folders on the machine cannot be accessed after installation of Acronis
True Image Home on this computer, see the Acronis Support KB article "Shared Folders Cannot be
Accessed after Installation of Acronis True Image" at http://kb.acronis.com/content/1554.
Acronis True Image Home does not find any hard disks in Windows
If the Acronis product reports that it has not found any hard disks in Windows, the issue is probably
in a third party software blocking access to the hard disks. For more details see the Acronis Support
KB article "Acronis Product Does Not Detect Hard Disks in Windows" at
http://kb.acronis.com/content/1515.
Acronis True Image Home and Windows BitLocker
To back up and recover the system encrypted with BitLocker you need to create a sector-by-sector
image after booting from Acronis rescue media. For more detailed information see the "Compatibility
of Acronis True Image with Windows Vista BitLocker" article at http://kb.acronis.com/content/1734.
Acronis True Image Home does not accept the correct backup archive password
If you provide the correct password and Acronis True Image Home displays "The password does not
match" error message, please reinstall the program to resolve the issue. For more details see the
Acronis Support KB article "Acronis True Image Cannot Access a Backup Archive with the "Password
does not match" Error" at http://kb.acronis.com/content/1803.
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