
11 Copyright © Acronis, Inc., 2000-2011
5 If you need to cancel an Initial Seeding order
From the moment you start an Initial Seeding backup until you mark your order as shipped to the
datacenter, you can cancel your Initial Seeding order and make the license available again. To do so:
1. Go to the account management page, and click Initial Seeding / Recovery.
2. Find the machine you want to cancel the Initial Seeding order for, and expand the information
about it by clicking “+”.
3. Click Problems with order?.
4. Click Cancel order.
After a subsequent confirmation dialog, your Initial Seeding order will be cancelled and the license
will become available again.
6 Initial Seeding service levels
In order for you to estimate the time required for the Initial Seeding service, guidelines for the
different stages of the Initial Seeding process are provided below.
Creating an Initial Seeding backup will take approximately as much time as creating a regular
offline backup of the same data. It also depends on the speed of your removable hard drive, its
connection to the machine you are backing up, and the machine’s overall performance.
Shipping the hard drive to the Acronis datacenter depends completely on the shipping company
and is beyond the control of Acronis. Normally, shipment companies provide multiple types of
shipment. They can range from overnight to several days and have different costs.
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