Acronis Access - Installation Guide Manual de usuario

1 Copyright © Acronis International GmbH, 2002-2014 Cover page Install And AdminCopyright Statement Copyright © Acronis International GmbH, 2002-201

10 Copyright © Acronis International GmbH, 2002-2014 Note: For information on adding your certificate to the Microsoft Windows Certificate Store, vi

100 Copyright © Acronis International GmbH, 2002-2014 Notification Settings  Email administrator a summary of errors? – If enabled, a summary of

101 Copyright © Acronis International GmbH, 2002-2014 9.5 SMTP Acronis Access Server uses the configured SMTP server to send emails to invite users

102 Copyright © Acronis International GmbH, 2002-2014 9.6 LDAP Microsoft Active Directory can be used to provide mobile access and sync and share a

103 Copyright © Acronis International GmbH, 2002-2014

104 Copyright © Acronis International GmbH, 2002-2014  Enable LDAP? - If enabled, you will be able to configure LDAP.  LDAP server address - ent

105 Copyright © Acronis International GmbH, 2002-2014  Available Parameters - The available parameters are different for each template and will ch

106 Copyright © Acronis International GmbH, 2002-2014 Note: Pressing the View Default button will show you the default template. Make sure you cli

107 Copyright © Acronis International GmbH, 2002-2014 Note: The supported licensed client counts are 50 and 100. If you've bought a 50 user lic

108 Copyright © Acronis International GmbH, 2002-2014 Note: In the cases where the product was updated and not a new installation, the log files wil

109 Copyright © Acronis International GmbH, 2002-2014 9. Enter the path to the newrelic.yml including the extension (e.g C:\software\newrelic.yml).

11 Copyright © Acronis International GmbH, 2002-2014 Navigate to the Acronis Access's web interface using any of the available IP addresses an

110 Copyright © Acronis International GmbH, 2002-2014 10 Supplemental Material In this section Conflicting Software ...

111 Copyright © Acronis International GmbH, 2002-2014 Note: Contact your preferred certificate vendor for more information or help with this procedu

112 Copyright © Acronis International GmbH, 2002-2014 Note: If you are importing a PFX file, you will need to change the file filter to “Personal In

113 Copyright © Acronis International GmbH, 2002-2014 6. Save the changes made to the server.xml file and restart the Acronis Access Tomcat service

114 Copyright © Acronis International GmbH, 2002-2014 10.6 Creating a Drop Folder This guide will cover setting up a Drop Folder using Acronis Acce

115 Copyright © Acronis International GmbH, 2002-2014  List Folder/Read Data  Create Files/Write Data  Read Permissions For the Creator Owner

116 Copyright © Acronis International GmbH, 2002-2014 11. If more than 10 minutes pass, restart your Acronis Access Tomcat service and wait a couple

117 Copyright © Acronis International GmbH, 2002-2014 10.8.2 Apache Tomcat Acronis Access Server uses ApacheTomcat for its web server. Acronis Acce

118 Copyright © Acronis International GmbH, 2002-2014 11 Sync & Share In this section Sharing Restrictions ...

119 Copyright © Acronis International GmbH, 2002-2014 Members of groups listed here will have their user accounts automatically created at first log

12 Copyright © Acronis International GmbH, 2002-2014 Going through the initial configuration process Licensing To start a trial: 1. Select Start

120 Copyright © Acronis International GmbH, 2002-2014 document. Acronis Access allows administrators to define policies to determine how long delete

121 Copyright © Acronis International GmbH, 2002-2014 11.5 User Expiration Policies Users who expire will lose access to all their data. You can re

122 Copyright © Acronis International GmbH, 2002-2014 11.6 File Repository These settings determine where files uploaded for syncing and sharing wi

123 Copyright © Acronis International GmbH, 2002-2014 11.7 Acronis Access Client These settings are for the Access Desktop Client.  Force Legacy

124 Copyright © Acronis International GmbH, 2002-2014  Minimum Client Version - Sets the minimum client version that can connect to the server. 

125 Copyright © Acronis International GmbH, 2002-2014 12 Upgrading In this section Upgrading from Acronis Access to a newer version ...

126 Copyright © Acronis International GmbH, 2002-2014 6. Review the components which will be installed and press Install. 7. Review the installe

127 Copyright © Acronis International GmbH, 2002-2014 13 Users&Devices In this section Managing Mobile Devices ...

128 Copyright © Acronis International GmbH, 2002-2014  Device name – the device name set by the user.  Model – type/model of the device.  OS

129 Copyright © Acronis International GmbH, 2002-2014 device user and the Acronis Access IT administrator, in order to enable Acronis Access to decr

13 Copyright © Acronis International GmbH, 2002-2014 General Settings 1. Enter a Server Name. 2. Specify the root DNS name or IP address where u

130 Copyright © Acronis International GmbH, 2002-2014 4. Press Remote wipe... 5. Confirm the remote wipe by pressing Queue remote wipe. 6. A &apo

131 Copyright © Acronis International GmbH, 2002-2014  LDAP users and users with administrative rights are automatically licensed at creation. The

132 Copyright © Acronis International GmbH, 2002-2014 Adding an Ad-Hoc user 1. Open the Acronis Access Web Interface. 2. Log in with an administr

133 Copyright © Acronis International GmbH, 2002-2014 Deleted users without any content are completely removed. Users which had content (files, fold

134 Copyright © Acronis International GmbH, 2002-2014 14 What's New In this section What's New in Acronis Access Server ...

135 Copyright © Acronis International GmbH, 2002-2014  Java version 7 U71 is used in this release. (US9486)  Improved audit logging when files a

136 Copyright © Acronis International GmbH, 2002-2014 Acronis Access 6.1.3 ENHANCEMENTS  The default SSL bindings of Acronis Access no longer sup

137 Copyright © Acronis International GmbH, 2002-2014  Java 7 Update 51 is used in this release. BUG FIXES  Fixed an issue with downloading Syn

138 Copyright © Acronis International GmbH, 2002-2014  Addressed a dependency issue that could prevent the Access Gateway service from starting au

139 Copyright © Acronis International GmbH, 2002-2014  The Acronis Gateway Server service is now dependent on other key services so it should be a

14 Copyright © Acronis International GmbH, 2002-2014 SMTP Note: You can skip this section, and configure SMTP later. 1. Enter the DNS name or IP

140 Copyright © Acronis International GmbH, 2002-2014 Acronis Access 6.0.1 ENHANCEMENTS  Added a new policy to specify which gateway or cluster g

141 Copyright © Acronis International GmbH, 2002-2014  Clients who do not have sync and share enabled will no longer be incorrectly reported as “u

142 Copyright © Acronis International GmbH, 2002-2014 BUG FIXES  The Default Language setting in Server Settings has been renamed to be clear tha

143 Copyright © Acronis International GmbH, 2002-2014  On Windows Server 2003, the uninstall process no longer reports that PostgreSQL was not ins

144 Copyright © Acronis International GmbH, 2002-2014 BUG FIXES  Email notifications are now sent properly after an upgrade when custom templates

145 Copyright © Acronis International GmbH, 2002-2014 the following: ActiveRecord::JDBCError: ERROR: value too long for type character varying(255)

146 Copyright © Acronis International GmbH, 2002-2014  Sorting criteria chosen by the end user is now saved when browsing project folders.  Even

147 Copyright © Acronis International GmbH, 2002-2014  A warning is presented if a user is invited for enrollment but does not match any existing

148 Copyright © Acronis International GmbH, 2002-2014 14.2 What's New in the Acronis Access app Access Mobile Client 6.1 ENHANCEMENTS  Added

149 Copyright © Acronis International GmbH, 2002-2014 ENHANCEMENTS  Added support for using smart cards to unlock the mobilEcho app and to authent

15 Copyright © Acronis International GmbH, 2002-2014 LDAP

150 Copyright © Acronis International GmbH, 2002-2014 the full functionality of the combined product. To request this upgrade, please submit this we

151 Copyright © Acronis International GmbH, 2002-2014  Folders can be downloaded as a ZIP file from the Projects view in the Web UI.  Individual

152 Copyright © Acronis International GmbH, 2002-2014 activEcho 2.7.3 (Released: June 2013) ENHANCEMENTS: Switched to using the official AWS librar

153 Copyright © Acronis International GmbH, 2002-2014 activEcho 2.7.0 (Released: February 2013) ENHANCEMENTS: Mac and Windows sync clients will now

154 Copyright © Acronis International GmbH, 2002-2014 Files will no longer be marked deleted if they can't be found in the repository. They

155 Copyright © Acronis International GmbH, 2002-2014 Duplicate files will no longer appear in the web interface if you pause and resume the client

156 Copyright © Acronis International GmbH, 2002-2014 Quotas can now be defined specifically for administrative users. Automatic purging of user acc

157 Copyright © Acronis International GmbH, 2002-2014 The domain for LDAP authentication list can use either ; or , as a delimiter. Various improvem

158 Copyright © Acronis International GmbH, 2002-2014 The activEcho 2.5 client is not compatible with the 2.1 server. Please upgrade your server

159 Copyright © Acronis International GmbH, 2002-2014 Email template notification errors could occur after a user is deleted from activEcho if they

16 Copyright © Acronis International GmbH, 2002-2014

160 Copyright © Acronis International GmbH, 2002-2014 Miscellaneous usability enhancements. BUG FIXES: Various bug fixes related to authentication

161 Copyright © Acronis International GmbH, 2002-2014 ENHANCEMENTS  Users with mobilEcho 5.1 or later on iOS can now create their data sources dir

162 Copyright © Acronis International GmbH, 2002-2014 mobilEcho 5.0.3 BUG FIXES  When configuring data sources the %USERNAME% token can now be us

163 Copyright © Acronis International GmbH, 2002-2014 mobilEcho 5.0 ENHANCEMENTS  The mobilEcho Client Management Server is integrated with Acron

164 Copyright © Acronis International GmbH, 2002-2014 BUG FIXES  Home directory configuration is now retrieved properly when LDAP is configured t

165 Copyright © Acronis International GmbH, 2002-2014 Increased the maximum volume name length to 127 UTF-8 characters to allow for longer volume na

166 Copyright © Acronis International GmbH, 2002-2014 mobilEcho 4.3 (Released: March 2013) ENHANCEMENTS: The mobilEcho server now supports mobilEcho

167 Copyright © Acronis International GmbH, 2002-2014 Fixed a problem where whitelists and blacklists could not be assigned when adding or editing a

168 Copyright © Acronis International GmbH, 2002-2014 Added a column to the LDAP search table for Distinguished Name so that users with the same nam

169 Copyright © Acronis International GmbH, 2002-2014 Fixed a problem where selecting the "Reindex all volumes" button in the mobilEcho Ad

17 Copyright © Acronis International GmbH, 2002-2014 Note: You can skip this section, and configure LDAP later. 1. Mark Enable LDAP. 2. Enter the

170 Copyright © Acronis International GmbH, 2002-2014 ENHANCEMENTS: Added profile settings for "Number of days to warn of pending lock" an

171 Copyright © Acronis International GmbH, 2002-2014 The mobilEcho Client Management server can now filter the invitations tables by username. The

172 Copyright © Acronis International GmbH, 2002-2014 Fixed a problem where users could fail to see their home directories if the client authenticat

173 Copyright © Acronis International GmbH, 2002-2014 Fixed a problem where the server could allow mobilEcho clients to overwrite files that were fl

174 Copyright © Acronis International GmbH, 2002-2014 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\mobilEcho\Parameters4\Refreshable

175 Copyright © Acronis International GmbH, 2002-2014 The text of enrollment invitation emails can be customized. Please visit the GroupLogic Kno

176 Copyright © Acronis International GmbH, 2002-2014 Fixed a problem in the mobilEcho Administrator where the Help button would not adjust properly

177 Copyright © Acronis International GmbH, 2002-2014 Fixed a bug when listing the contents of folders which may have resulted in slow performance o

18 Copyright © Acronis International GmbH, 2002-2014 2 Maintenance Tasks To backup all of Acronis Access's elements and as part of your best p

19 Copyright © Acronis International GmbH, 2002-2014 Note: The FileStore structure contains user files and folders in encrypted form. This structure

2 Copyright © Acronis International GmbH, 2002-2014 Table of contents 1 Installing ...

20 Copyright © Acronis International GmbH, 2002-2014 1. Boot up the recovery node. Adjust any network configuration like IP Address, Host Name if n

21 Copyright © Acronis International GmbH, 2002-2014 Info: For more information on PostgreSQL backup procedures and command syntax please read this:

22 Copyright © Acronis International GmbH, 2002-2014 A "password for user postgres: " message may appear. If that happens, enter the postg

23 Copyright © Acronis International GmbH, 2002-2014 2.3 Tomcat Log Management on Windows As part of its normal operation Tomcat creates and writes

24 Copyright © Acronis International GmbH, 2002-2014 REM NumDays - Log files older than NumDays will be processed set NumDays=14 REM ===== END OF C

25 Copyright © Acronis International GmbH, 2002-2014 4. To automate the process, open Task Scheduler and create a new task. Define a name and a des

26 Copyright © Acronis International GmbH, 2002-2014 6. Define at what time the task should start. It is recommended to run this process when the s

27 Copyright © Acronis International GmbH, 2002-2014 8. Click the Browse button, locate and select the script (batch) file. 9. When done, click

28 Copyright © Acronis International GmbH, 2002-2014 Creating the database backup script 1. Open Notepad (or another text editor) and enter the fo

29 Copyright © Acronis International GmbH, 2002-2014 On the Triggers tab: 1. Click New. 2. Select On a schedule for Begin the task. 3. Select da

3 Copyright © Acronis International GmbH, 2002-2014 9 Server Administration ...

30 Copyright © Acronis International GmbH, 2002-2014 2. Click on the Acronis Access Tomcat Configuration tool shortcut. 3. Open the Java tab. 4.

31 Copyright © Acronis International GmbH, 2002-2014 3 Mobile Access This section of the web interface covers all the settings and configurations a

32 Copyright © Acronis International GmbH, 2002-2014 If client management is not needed, Data Sources can be setup on the local Gateway Server and t

33 Copyright © Acronis International GmbH, 2002-2014 Acronis Access clients can be assigned a list of servers, specific folders within shared volume

34 Copyright © Acronis International GmbH, 2002-2014 3.2.1.3 Security Policy  App password creation - The Access Mobile Client application can

35 Copyright © Acronis International GmbH, 2002-2014 where you prefer that a user cannot set an app password and will lock other users out of the Ac

36 Copyright © Acronis International GmbH, 2002-2014 3.2.1.4 Application Policy  Require Confirmation When Deleting Files - When enabled, the us

37 Copyright © Acronis International GmbH, 2002-2014 Allow These settings can be used to disable certain Access Mobile Client application features

38 Copyright © Acronis International GmbH, 2002-2014 or create new files or folders on the Gateway Server server Gateway Server. This setting supers

39 Copyright © Acronis International GmbH, 2002-2014 3.2.1.5 Sync Policy  Client is Prompted to Confirm Before Synced Files are Downloaded - Sel

4 Copyright © Acronis International GmbH, 2002-2014 14 What's New ...

40 Copyright © Acronis International GmbH, 2002-2014 3.2.1.6 Home Folders  Display the user's home folder- This option causes a user'

41 Copyright © Acronis International GmbH, 2002-2014 3.2.1.7 Server Policy  Required login frequency for resources assigned by this policy- sets

42 Copyright © Acronis International GmbH, 2002-2014  For every connection - The user is required to enter their password each time they connect t

43 Copyright © Acronis International GmbH, 2002-2014 3.2.2 Default Access Restrictions This section allows you to set whether mobile clients need t

44 Copyright © Acronis International GmbH, 2002-2014  Allow file and folder creation, renames and deletes  Allow moving files  Require confirm

45 Copyright © Acronis International GmbH, 2002-2014 to batch invite all members in a group. You can optionally remove one or more of those group me

46 Copyright © Acronis International GmbH, 2002-2014  The email guides them through the process of installing the Access Mobile Client and enterin

47 Copyright © Acronis International GmbH, 2002-2014 The username and password required are the user's Active Directory username and password.

48 Copyright © Acronis International GmbH, 2002-2014 Connectivity requirements Acronis Access clients must have network access to the Acronis Access

49 Copyright © Acronis International GmbH, 2002-2014  Version - Shows the version of the Acronis Access Gateway Server.  Status - Shows whether

5 Copyright © Acronis International GmbH, 2002-2014 1 Installing In this section Requirements ...

50 Copyright © Acronis International GmbH, 2002-2014 Note: The Data Source's volume path must be a hostname or a fully qualified name in order

51 Copyright © Acronis International GmbH, 2002-2014 Status The Status section gives you information about the Gateway Server itself. Information

52 Copyright © Acronis International GmbH, 2002-2014 Active Users Displays a table of all users currently active in this Gateway Server.  User -

53 Copyright © Acronis International GmbH, 2002-2014 3.4.2 Editing Gateway Servers General Settings Display Name - Sets the display name of the Ga

54 Copyright © Acronis International GmbH, 2002-2014 Logging The Logging section allows you to control whether the logging events from this specif

55 Copyright © Acronis International GmbH, 2002-2014 7. In the Logging section check Debug Logging. 8. Press the Save button. Search Index local

56 Copyright © Acronis International GmbH, 2002-2014 SharePoint Entering these credentials is optional for general SharePoint support, but require

57 Copyright © Acronis International GmbH, 2002-2014 3. Under Web Applications click on Manage web applications. 4. Select your web application fr

58 Copyright © Acronis International GmbH, 2002-2014 6. From the Permission Policy Levels section, select the checkbox for Full Read - Has Full rea

59 Copyright © Acronis International GmbH, 2002-2014 Advanced Note: It is recommended that these settings only be changed at the request of a cust

6 Copyright © Acronis International GmbH, 2002-2014  Android 2.2 or later (Devices with x86 processor architecture are not supported) The Acronis

60 Copyright © Acronis International GmbH, 2002-2014  Minimum iOS client version - When enabled, users connecting to this Gateway will be required

61 Copyright © Acronis International GmbH, 2002-2014 Access to SharePoint 2007, 2010, 2013, 365 content Acronis Access can provide access to files

62 Copyright © Acronis International GmbH, 2002-2014 3.5.1 Folders In addition to Gateway Servers, Folders can also be assigned to Acronis Access u

63 Copyright © Acronis International GmbH, 2002-2014  Creating a Data Source for a specific folder within a SharePoint Library When creating a Dat

64 Copyright © Acronis International GmbH, 2002-2014 Creating a Data Source

65 Copyright © Acronis International GmbH, 2002-2014 To create a Data source: 1. Open the Acronis Access Web Interface. 2. Open the Mobile Access

66 Copyright © Acronis International GmbH, 2002-2014 4 Settings Enrollment Settings  Mobile Client Enrollment Address - specifies the address wh

67 Copyright © Acronis International GmbH, 2002-2014 5 Quick Start: Mobile Access This guide provides the essential steps for configuring your Grou

68 Copyright © Acronis International GmbH, 2002-2014 2. Specify the root DNS name or IP address where users can access the website (starting with h

69 Copyright © Acronis International GmbH, 2002-2014 LDAP

7 Copyright © Acronis International GmbH, 2002-2014  Google Chrome  Safari 5.1.10 or later 1.1.5 Network Requirements  1 Static IP Address.

70 Copyright © Acronis International GmbH, 2002-2014

71 Copyright © Acronis International GmbH, 2002-2014 Note: You can skip this section, and configure LDAP later. 1. Mark Enable LDAP. 2. Enter the

72 Copyright © Acronis International GmbH, 2002-2014 6 Configuring your Group Policy With the Group Policy, you can administer what your users can

73 Copyright © Acronis International GmbH, 2002-2014 If your Acronis Access server allows access without your Access Mobile Client being centrally m

74 Copyright © Acronis International GmbH, 2002-2014  The email guides them through the process of installing the Access Mobile Client and enterin

75 Copyright © Acronis International GmbH, 2002-2014 The username and password required are the user's Active Directory username and password.

76 Copyright © Acronis International GmbH, 2002-2014 Connectivity requirements Acronis Access clients must have network access to the Acronis Access

77 Copyright © Acronis International GmbH, 2002-2014 7 Quick Start: Sync & Share This guide provides the essential steps for setting up Sync &a

78 Copyright © Acronis International GmbH, 2002-2014 2. Specify the root DNS name or IP address where users can access the website (starting with h

79 Copyright © Acronis International GmbH, 2002-2014 LDAP

8 Copyright © Acronis International GmbH, 2002-2014 1. Download the Acronis Access installer. 2. Disable any anti-virus software you have or it ma

80 Copyright © Acronis International GmbH, 2002-2014

81 Copyright © Acronis International GmbH, 2002-2014 Note: You can skip this section, and configure LDAP later. 1. Mark Enable LDAP. 2. Enter the

82 Copyright © Acronis International GmbH, 2002-2014 8 Web Client 1. Launch you web browser and navigate to: https://myserver https://myserver, wh

83 Copyright © Acronis International GmbH, 2002-2014 2. Press the Save button. Uploading files 1. Navigate into the new folder by clicking its n

84 Copyright © Acronis International GmbH, 2002-2014 Another way of uploading files is simply dragging and dropping them to the web page:

85 Copyright © Acronis International GmbH, 2002-2014 Clicking on a file or folder shows the available actions in the right sidebar. Downloading a

86 Copyright © Acronis International GmbH, 2002-2014 Sharing a Folder Note: If you want to share a file or folder that was shared with you by anoth

87 Copyright © Acronis International GmbH, 2002-2014 3. In the Sharing lightbox, enter an email address and an appropriate text message. An email c

88 Copyright © Acronis International GmbH, 2002-2014 c. Press Copy Link. d. Share the link via whatever method you prefer. Subscribing to email n

89 Copyright © Acronis International GmbH, 2002-2014 You can look at the history of events by opening the Log tab. Search and filter options are ava

9 Copyright © Acronis International GmbH, 2002-2014 9. Press Exit to close the installer. The Configuration Utility will launch automatically to c

90 Copyright © Acronis International GmbH, 2002-2014 4. Create another folder inside My Projects with a name Collaterals. 5. Place some files int

91 Copyright © Acronis International GmbH, 2002-2014 a. Right Click on it. b. From the context menu, select Share with Acronis Access c. This wi

92 Copyright © Acronis International GmbH, 2002-2014 If you prefer to use your web browser instead: 1. Open https://server.com/ https://server.com

93 Copyright © Acronis International GmbH, 2002-2014 4. In the Sharing lightbox, enter an email address and an appropriate text message. An email c

94 Copyright © Acronis International GmbH, 2002-2014 9 Server Administration In this section Administering a Server ...

95 Copyright © Acronis International GmbH, 2002-2014 9.2 Administrators and Privileges Provisioned LDAP Administrator Groups This section allows y

96 Copyright © Acronis International GmbH, 2002-2014 To add a provisioned LDAP administrator group: 1. Press the Add Provisioned Group. 2. Mark

97 Copyright © Acronis International GmbH, 2002-2014 4. Press the Add Administrator button under Administrative Users. 5. Select either the Active

98 Copyright © Acronis International GmbH, 2002-2014  Timestamp – shows the date and time of the event.  Type – shows the level of severity of

99 Copyright © Acronis International GmbH, 2002-2014  Automatically purge log entries more than X Y old - When enabled, logs older than a number o