
Troubleshooting
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We recommend you to update your Easy CD Creator up to 5.1 or newer and/or
completely remove Take Two®.
For more information visit
http://www.roxio.com/en/support/roxio_support/taketwo.html
I created an image on CD-R(RW) discs, but when I try to browse it
Acronis True Image Enterprise Server tells me it can’t connect this image
as a virtual disk.
The current version of Acronis True Image Enterprise Server can connect images
only if their files are located in the same place. If your image is located on several
CD-R(RW) or hard disks, you will have to copy all its files to the same location on
your hard disk.
If it is an incremental image, you will need all the previous images and the initial full
image.
Why I am unable to create images after SafeGuard Easy was installed?
Backing up disks/partitions, encrypted by SafeGuard Easy, will be possible after you
reinstall
Acronis True Image Enterprise Server. Acronis True Image Enterprise
Server
is compatible with SafeGuard Easy, the only limitation is that it must be
installed after SafeGuard. The image will contain volumes without encryption.
I ran Acronis True Image Enterprise Server from a bootable disk to
restore a partition (disk) from an image located on the network drive, but
couldn’t find the necessary computer.
If there’s at least one computer shown in the Network Neighborhood, try to access
the required computer by typing its address in the Filename line like
\\computer\folder.
If there’s no Network icon in the My Computer, it means either network problems,
or wrong drivers that Acronis True Image Enterprise Server tries to use. Contact our
technical support (
support@acronis.com) and provide all network adapter
specifications and manufacturer’s name.
I ran Acronis True Image Enterprise Server from a bootable disk to
restore a partition (disk) from an image located on the network drive, but
it just kept asking me for username and password. What should I do?
In some cases, especially when there’s a domain controller installed in the network,
you have to specify computer or domain name before username. You must enter
username like COMPUTER\USER or DOMAIN\USER.
I received the "Can’t create image of disk D:, because it’s already used by
applications or contains bad sectors" error message, where D: stands for
my logical disk, when I tried to create an image under Windows.
Your logical disk might contain bad sectors. We recommend you to run a complete
disk surface test. Type “chkdsk /R D:” in the command line and reboot if needed.
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